Thank you for choosing Web3Assam. We are committed to providing high-quality services and customer satisfaction. Please read our refund policy carefully to understand your rights regarding refunds and cancellations.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- The service was not delivered as described on our Website.
- You experienced a technical issue that prevented access to the purchased service, and our support team was unable to resolve it.
- You request a refund within the eligible time period (see Section 2).
2. Refund Time Period
Refund requests must be submitted within 14 days of the original purchase date. Refund requests made after this period may not be honored unless otherwise specified in a promotion or agreement.
3. Non-Refundable Items
The following items and services are non-refundable:
- Any service that has already been delivered and accepted by the customer.
- Digital products or downloadable content once access has been granted.
- Promotional or discounted services, unless explicitly stated otherwise.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at nomoskar@web3assam.org.
- Provide your order number, proof of purchase, and a detailed explanation of your issue.
- Allow up to 5-7 business days for our team to review your request and respond.
5. Refund Process
Once a refund is approved, the following process will be followed:
- Refunds will be issued to the original payment method used during purchase.
- Processing time for refunds may vary depending on your financial institution, but it typically takes 7-10 business days.
6. Changes to This Refund Policy
Web3Assam reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns about this Refund Policy, please contact us at nomoskar@web3assam.org.